Notice regarding preventive measures against COVID-19

Notice regarding preventive measures against COVID-19

Notice regarding preventive measures against COVID-19 At Nazuna, as a countermeasure against infection caused by the novel coronavirus disease (COVID-19), the Nazuna Ryokans have taken the following measures to ensure that our customers can use our services with peace of mind.

Preventive Measures in Public Spaces:

  1. Installation of alcohol disinfectants.
  2. Reinforcement of periodic disinfection.
  3. Checking the health status of our guests.
    Upon check-in, we will request all guests to fill out a questionnaire regarding your health condition and confirm your route to the facility.
  4. Providing a mask if guests do not have one.
  5. Use of a cash tray during payment.

Preventive Measures in our Services:

  1. Wearing a mask when providing guest service.
  2. Disinfection of property guides.
  3. Concierge service for to ensure a pleasurable and peaceful stay. We will provide a list of our recommended food deliveries, attractions and more. Please feel free to contact us for any inquiries.
  4. Providing a variety of organic teas Matcha, green tea and other types of organic teas are available at Nazuna for relaxation and improvement of the immune system.

Preventive Measures for Employees:

  1. Wearing a mask when commuting to and from work.
  2. Health management at work. We require employees to check their body temperature and disinfect their hands and fingers before arriving to work. In addition, employees who have a fever of 37.5℃ (99.5℉) or higher or who are not in good physical condition are required to stay home until two days have passed since they have recovered.
  3. Thorough use of alcohol disinfection in back-of-house space. We give proper guidance to ensure employees disinfect their hands and fingers when entering the office or using the restroom.
  4. Establishment of a management system for employee health. We have introduced a code of conduct for employees who are in poor physical condition and a system for managing the health status of employees.
  5. Refraining from non-essential and non-urgent outings and meetings. We prohibit employees from taking non-essential and non-urgent business trips, prohibit overseas travel, and instruct employees to refrain from attending meetings and events where many and unspecified people may gather, as well as avoid work-related dining and in-person meetings.
  6. Staggered working hours. We ask employees to avoid rush hours when commuting to and from work.

Please cooperate in following measures during your stay:

  1. Please disinfect hands and fingers with provided alcohol before entering the facility.
  2. Please consider refraining from staying at our facility if you have a fever and/or illness.
  3. Please cooperate on body temperature check at arrival. If guests have fever over 37.5 degrees, we may ask them to refrain from staying, or to stay at one of our alternative accommodations.
  4. Should you feel unwell, please give notice to our staff.
  5. As a countermeasure against infectious disease, some services, amenities and facilities have been temporarily unavailable, to ensure safety of our guests and staff.

*Above countermeasures shall be updated conforming to policy of Japanese government and/or any other relative organizations. We sincerely appreciate your kind understanding and cooperation.

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